Welcome to Mehar Handicrafts! We bring you the finest quality handmade handicraft products. However, if you’re not satisfied with your order, our Return and Refund Policy makes it easy to request a return, exchange, or refund. This policy applies to all products purchased from our website/store.

1. Return Eligibility

You can return a product if:

  • It arrived damaged
  • You received the wrong item
  • It doesn’t match its description
  • It has a manufacturing defect
  • You make the return request within 7 days of delivery

Conditions for return:

  • The product must be unused
  • It must include the original packaging, tags, and invoice
  • Since we handcraft our products, minor natural variations in color, texture, or size don’t count as defects — they’re part of what makes each handicraft unique

2. Non-Returnable Items

The following items don’t qualify for return or refund:

  • Customized/personalized handicraft items (made to order with specific names, designs, or sizes)
  • Clearance sale or discounted items (unless we clearly state otherwise)
  • Products the customer has used or damaged
  • Gift cards or vouchers

3. Return Process – How to Request a Return

  1. Contact Us: Reach out via email, WhatsApp, or customer care within 7 days of delivery
  2. Share Order Details: Send your Order ID, product photos, video, and reason for return
  3. Verification: Our team will verify your request
  4. Pickup/Shipping: Once we approve your request, we’ll arrange a pickup or send you return shipping instructions
  5. Quality Check: We’ll run a quality check once the product reaches our warehouse
  6. Refund/Exchange Confirmation: After approval, we’ll begin the refund or exchange process

4. Refund Policy

  • We process refunds within 5–7 business days after approval
  • We issue refunds to your original payment method (UPI, card, net banking)
  • Depending on your bank/payment gateway, the amount may take 2–3 additional days to reflect

5. Exchange Policy

If you’d like to exchange a product instead of returning it (for example, size, design, or colour not matching the description):

  • You must request the exchange within 7 days of delivery
  • The product must be unused and in its original condition
  • If the product is in stock, we’ll dispatch it immediately; otherwise, we’ll handcraft a new one and dispatch it to you

6. Damaged or Defective Products

If you receive a damaged or defective handicraft product:

  • Notify us within 48 hours of delivery, along with an unboxing video/photos
  • We won’t accept damage claims without proof
  • Once we verify the claim, we’ll arrange a repair or replacement, whichever applies

7. Return Shipping Charges

  • If the return happens due to our error (wrong/damaged/defective item), Mehar Handicrafts bears the shipping charge
  • If the return happens due to personal preference, the customer bears the return shipping charge

8. Cancellation Policy

  • We issue a full refund for orders cancelled before dispatch
  • Once we ship an order, our standard Return Policy applies instead
  • We can’t cancel customized products once production has begun

9. Frequently Asked Questions (FAQs)

Q1. How many days do I have to return a product from Mehar Handicrafts?
You must request a return within 7 days of delivery.

Q2. How long does it take to receive a refund?
We process refunds within 5–7 business days after approval.

Q3. Can customized handicraft items be returned?
No, we don’t accept returns on personalized/customized products.

Q4. What should I do if I receive a damaged product?
Contact us within 48 hours with unboxing proof.

10. Contact Us for Return & Refund Support

For any assistance with returns, exchanges, or refunds, please contact:

This Return and Refund Policy may change periodically. So, please check this page regularly for the latest version.