At Mehar Handicrafts, we carefully pack and ship our handmade handicraft products to ensure they reach you safely and within the estimated delivery timeframe. This Shipping Policy explains our order processing times, delivery timelines, shipping charges, tracking, and other shipping-related terms.

1. Order Processing and Dispatch Time

We offer both ready-to-ship products and products that are made after receiving an order, depending on availability.

Products Available in Stock

Products that are available in stock are generally dispatched within 1–3 business days after the order is placed.

Products Not Currently in Stock

If a product is not available in stock at the time of your order, we will make the product specifically for your order before dispatching it.

Handcrafted products that need to be made generally require 8–15 business days for preparation before dispatch.

The applicable preparation time may therefore be:

  • In-stock products: Dispatch within 1–3 business days
  • Products that need to be made: Preparation takes approximately 8–10 business days, followed by dispatch

If an order contains both in-stock and made-to-order products, we may ship the products separately or wait until all products are ready, depending on the nature of the order.

For customized products, additional preparation time may be required depending on the customization requested.

2. Delivery Timelines

Orders within India

  • For products available in stock, delivery generally takes 7–10 business days after dispatch.
  • For products that need to be made, 8–15 business day preparation period is additional to the delivery time.
  • Deliveries to remote or rural areas may require additional time.
  • Actual delivery times may vary depending on the destination and courier service.

International Orders

  • International delivery generally takes approximately 7–10 business days after dispatch, depending on the destination country.
  • For products that need to be made, the 7–10 business day preparation period is additional to the international delivery time.
  • Actual delivery times may vary due to customs clearance, local courier services, public holidays, weather conditions, or other circumstances beyond our control.

The estimated delivery timeframe applicable to your order may also be communicated during checkout or in your order confirmation.

3. Shipping Charges

India

We offer free shipping across India. No additional shipping charge will be added at checkout for eligible orders.

The final order total, including applicable taxes shown at checkout, will be displayed before you confirm your purchase.

International Orders

We offer free international shipping on our products through trusted international courier services such as DHL and FedEx.

No separate international shipping charges will be added at checkout.

4. Customs Duties and Import Taxes

For international orders, applicable customs duties, import taxes, and VAT are included in the product price wherever applicable under our shipping arrangement.

Where our shipment is sent on a Delivered Duty Paid (DDP) basis, Mehar Handicrafts will be responsible for the applicable customs duties and import taxes associated with the shipment. Customers will not be required to pay these charges separately to the courier upon delivery.

Customs procedures, regulations, and import requirements vary by destination country. We will make reasonable efforts to ensure that international shipments are processed in accordance with the applicable requirements.

If a destination country requires any additional documentation, permits, or charges that are not covered under the applicable shipping arrangement, we will communicate with the customer where reasonably possible.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information through email or WhatsApp, where available.

You can use the tracking information provided to monitor the status of your shipment until delivery.

6. Delivery Areas

We ship our handmade handicraft products across India and to selected international destinations.

International delivery availability may depend on the destination country, courier service availability, customs requirements, and applicable shipping restrictions.

If we are unable to ship an order to a particular destination, we will inform the customer as soon as possible.

7. Delayed or Failed Deliveries

Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Natural calamities or severe weather
  • Courier or logistics disruptions
  • Customs delays
  • Public holidays
  • Incorrect or incomplete shipping information
  • Events or circumstances beyond our reasonable control

If a shipment is delayed, we will make reasonable efforts to assist you in tracking and resolving the issue.

Customers are responsible for providing a complete and accurate shipping address and contact information at the time of placing an order.

8. Damaged Packages During Transit

If your package arrives visibly damaged, please contact us as soon as possible after delivery.

For damaged products, we recommend that you:

  • Record an unboxing video when opening the package.
  • Take clear photographs of the outer packaging and damaged product.
  • Contact us within 24 hours of delivery.
  • Provide your Order ID along with the photographs and/or video.

After reviewing the claim, we will determine the appropriate resolution in accordance with our Return and Refund Policy.

Please note that an unboxing video or photographs may be requested to help us verify damage that occurred during transit.

9. Multiple Shipments

If an order contains multiple products, we may ship the products separately depending on product availability, product type, size, or preparation requirements.

As a result, you may receive different products from the same order in separate packages and at different times.

10. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible.

We will try to accommodate address-change requests before the order is dispatched. However, once an order has been dispatched, we may not be able to change the delivery address.

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

11. Delivery to the Wrong or Incomplete Address

If an order cannot be delivered because an incorrect, incomplete, or invalid address was provided by the customer, additional shipping or reshipping charges may apply where applicable.

We will contact the customer when possible to determine the appropriate next steps.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Mehar Handicrafts
Email: support@meharhandicrafts.com
Phone/WhatsApp: +91-7240008480
Business Hours: Monday–Saturday, 10:00 AM–6:00 PM

We are happy to assist you with any shipping-related questions or concerns.