Privacy Policy

At Mehar Handicrafts, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the circumstances in which we may share it when you visit our website, place an order, or communicate with us.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Personal Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Other information you provide when placing an order or contacting us

Payment Information

Payments are processed through secure third-party payment service providers.

We do not store complete credit or debit card details on our own servers. Payment information is handled by the applicable payment service provider in accordance with its security and privacy practices.

Order Information

We may collect information relating to your purchases, including:

  • Products ordered

  • Order number

  • Order history

  • Shipping and delivery information

  • Return or refund information

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Website pages visited

  • Approximate usage and browsing information

Communication Information

If you contact us by email, WhatsApp, phone, or through our customer support channels, we may retain the information you provide to us in order to respond to your enquiry and provide customer support.

2. How We Use Your Information

We may use the information we collect to:

  • Process, confirm, and fulfill your orders

  • Arrange shipping and delivery of your purchases

  • Provide order tracking information

  • Communicate with you regarding your orders, payments, shipping, returns, refunds, or other transactions

  • Respond to questions and provide customer support

  • Process returns, refunds, replacements, or other customer service requests

  • Improve our website, products, services, and customer experience

  • Maintain website security and prevent fraud, abuse, or unauthorized activity

  • Comply with applicable legal, regulatory, tax, and accounting requirements

  • Send promotional communications where you have opted in or where otherwise permitted by applicable law

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may be used to:

  • Remember shopping cart items and preferences

  • Maintain website functionality

  • Understand website traffic and usage

  • Improve website performance and user experience

  • Support relevant advertising or promotional activities, where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or similar tracking technologies.

4. Sharing of Your Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business and provide our services, including:

Shipping and Delivery Partners

We may share your name, phone number, shipping address, and other necessary order information with shipping and courier providers, including DHL, FedEx, or other applicable delivery partners, so that your order can be delivered.

Payment Service Providers

We may share necessary transaction information with payment gateways and payment service providers to securely process your payments.

Website and Technology Service Providers

We may use third-party service providers for website hosting, analytics, security, communication, customer support, and other technical services. These providers may process information on our behalf as necessary to provide their services.

Legal and Regulatory Authorities

We may disclose personal information when required by applicable law, legal process, court order, government request, or when reasonably necessary to protect our legal rights, property, customers, or business.

5. International Data Transfers

Because we serve customers in India and internationally, some service providers used by us may process information in countries outside your country of residence.

Where personal information is transferred internationally, we take reasonable steps to ensure that the information is handled in accordance with applicable privacy and data-protection requirements.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Payment transactions are processed through appropriate third-party payment service providers.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal, tax, accounting, and regulatory requirements.

When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information, subject to applicable legal requirements
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Raise questions or concerns about how your personal information is handled

To exercise any applicable privacy rights, please contact us using the details provided below.

9. Children’s Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children under 18. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete the information, subject to applicable legal requirements.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, shipping services, social media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable legal requirements.

When we make changes, we will publish the updated Privacy Policy on this page and update the effective date where applicable.

We encourage you to review this page periodically for the latest information about our privacy practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Mehar Handicrafts
Email: support@meharhandicrafts.com
Phone/WhatsApp: +91-7240008480
Business Hours: Monday–Saturday, 10:00 AM–6:00 PM

We will make reasonable efforts to respond to privacy-related enquiries and requests.